Privacy Policy

Privacy Policy

At Silk Stories by Ketki, we understand and respect your concerns about online privacy and security when browsing and shopping on our website. We are committed to ensuring that the information you provide is protected and used responsibly. This Privacy Policy outlines how we manage personal information and demonstrates our dedication to your privacy. Please note that this policy may be updated periodically.

Collection of Personal Information: 

As a visitor to our site, you may engage in various activities without providing any Personal Information. However, when you register as a customer or place an order, we may collect your contact information, including your name, phone number, address, email address, as well as profile information and details about your purchases and interactions with us.

Updating Your Personal Information: 

You have the right to access, correct, or delete your Personal Information and privacy preferences at any time. You can make changes to most of your Personal Information immediately by visiting your account profile. For security purposes, certain Personal Information may require assistance from our support team. We will promptly respond to your requests.

Use of Personal Information: 

Silk Stories by Ketki collects your information to provide services, comply with legal obligations, and enhance our products and services. We do not sell, rent, or share your personally identifiable information with third parties, except as disclosed in this Privacy Policy.

We may use your information to:

  1. Process financial transactions and fulfill orders.
  2. Respond to customer service inquiries.
  3. Administer your account.
  4. Provide requested product or service information.
  5. Keep you informed about special offers and services.
  6. Administer promotions and notify you of important events.
  7. Investigate and prevent illegal activities or violations of our Terms of Service.
  8. Conduct research and improve our site, services, and offerings.
  9. Personalize your experience and tailor our services to your preferences.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities or to protect our rights, safety, or as required by law.

Updating Account Information: 

You can easily update your account information by logging into your account and accessing the ‘Account Information’ section. Please note that we do not store credit/debit card information in your personal profile.

Information Sharing with Service Providers: 

We may share Personal Information with outside payment processing companies to bill you for our goods and services. We also share information with companies that perform services on our behalf, ensuring they protect your data and limit its use to providing services for Silk Stories by Ketki. We do not provide Personal Information to other companies for their own marketing purposes.

Data Retention: 

We retain your information as long as your account is active, needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request the cessation of service-related use of your information, please contact us at shop@silkstoriesbyketki. We will respond to your request promptly.

Unsubscribe/Opt-Out: 

You can opt out of receiving our email updates and newsletters by accessing the “My Profile” link on our website and making the appropriate selections. Please note that you may still receive important service-related announcements. You cannot opt out of these non-promotional communications.

Protection of Your Personal Information: 

Silk Stories by Ketki takes measures to protect your Personal Information. It is stored on secure servers accessible only to authorized personnel via password. We encrypt sensitive information during transmission and use transport layer security technology for secure data transfer. While we employ industry-standard security measures, no method of transmission or storage is 100% secure. If you have any questions or concerns, please contact us at shop@silkstoriesbyketki.

We strive to provide clarity and transparency regarding our Privacy Policy. If you have any questions or require further clarification, please reach out to us via email.

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